Applications, APIs & integrations
Investigate broken workflows, API errors and third-party connections using versions, logs, permissions and dependencies.
Engineering Support & Maintenance
Support for the systems your business already runs
Fix a specific issue, take over an existing system, or arrange ongoing maintenance.
Understand the issue
Symptoms, logs, existing environment
Fix & verify
Scoped changes, business-path checks
Handover & maintain
Change records, follow-up ownership
BUILT AROUND THE WORK
WHERE WE CAN HELP
Start with the issue or the gap in ownership
Describe what the system does, what is failing, recent changes and known constraints. We assess whether we can help, then agree the diagnosis, changes and verification. Keep passwords and access credentials out of the inquiry form.
- A website, API or integration is failing
- Servers need migration or maintenance
- The previous team has left and you need a handover
Linux, Docker, Nginx & cloud servers
Diagnose services, reverse proxies, containers and resource issues; make scoped configuration changes and verify operation.
DNS, Cloudflare, SSL & migration
Troubleshoot resolution, proxy and certificate issues, plan site or domain cutovers and check access after the change.
Email authentication & delivery diagnosis
Review SPF, DKIM, DMARC, bounces and provider logs, with findings and follow-up checks.
Recovery assessment & system migration
Inspect backups, dependencies and recovery conditions before agreeing a restore exercise or migration plan.
Ongoing maintenance & system takeover
Inventory the existing environment and schedule dependency updates, security patches, backup checks and change records.
WAYS TO WORK TOGETHER
Choose the arrangement that fits the work
Agree the scope, access, priorities and cost before work starts.
One-off diagnosis & repair
Scope the investigation of a specific issue, then assess the fix and effort. If diagnosis reveals broader work, agree that next step separately.
Planned maintenance
Schedule updates, checks, backup verification and maintenance windows for agreed systems, with reviewable change records.
Ongoing support with agreed hours
Agree an allocation of hours, task priorities, support windows and communication. Additional hours or work outside the scope require a separate agreement.
Need aftercare for an existing project? Use your agreed support channel or the existing customer support contact.
TECHNICAL CAPABILITIES & SCOPE
What the engineering covers
Choose methods to fit your existing equipment, systems and project requirements.
Release health & security maintenance
Maintain the agreed software and its operating dependencies with reviewable changes and clear rollback decisions.
- Testing, release readiness checks and version rollback
- Dependency and CVE response assessment, upgrades and change records
- Metrics, logs and traces supporting incident investigation
Recovery, incident response & SLA terms
Agree what must be restored, who responds and how the business receives progress information during an incident.
- Backup verification and real restore exercises
- Incident ownership, escalation, postmortems and improvement tracking
- Contracted response windows, support hours, RTO and RPO
- 24/7 only with confirmed staffing and explicitly contracted coverage
DELIVERABLES
What you receive
Deliverables follow the diagnosis, repair or maintenance scope. Agree acceptance before work starts.
Findings & scope
Known issues, feasible next steps, dependencies, cost and exclusions.
Changes & verification
What changed, which business paths were checked and what still needs attention.
Operating & rollback notes
Scoped configuration, recovery steps and operating notes; restore exercises are agreed explicitly.
Maintenance & ownership
For ongoing work, covered systems, hours, support windows, contacts and escalation paths.
A clear record from diagnosis to verification
Findings determine the next step. Changes stay within the agreed access and scope.
Diagnose & scope
Review symptoms, logs, versions and dependencies. Record risks, feasibility and acceptance checks.
Change & document
Implement the repair or maintenance in the agreed window, keeping configuration changes, backups and rollback steps.
Verify & hand over
Verify affected business paths and record results, unresolved issues and follow-up ownership.
SUPPORT AGREEMENT
Support windows, ownership and acceptance
Response time and resolution are separate
An initial response acknowledges the issue and starts assessment. Resolution depends on the cause, access, backups and third parties; timing is assessed after diagnosis, separately from response targets.
Coverage & scope
Hours, service windows and exclusions are agreed explicitly. Legacy reconstruction, new landing pages and new features are separately scoped development. 24/7 coverage is available only with confirmed staffing and contractual scope.
ACCEPTANCE
Agree what completion means
- Agree covered systems, authorized access, change windows and acceptance checks before starting.
- Verify repairs against the affected business paths and record unresolved issues.
- Restore exercises record usable data, outcomes and limits; successful recovery cannot be guaranteed in advance.
- Email work checks authentication, logs and test results; inbox placement is not guaranteed.
BEFORE WE START
A few practical questions
Can you help with just one issue?
Yes. Start with a scoped diagnosis, then assess the repair from the findings. If access, source code or the environment prevents further work, we explain the limits and next steps.
Can you take over a system another team built?
We can assess it first. We review the stack, source and deployment access, dependencies, documentation and backups before accepting a support scope.
How are cost and support hours agreed?
We quote against the environment, scope, maintenance frequency and staffing. Ongoing support has agreed hours and priorities; it does not include unlimited tasks or default round-the-clock coverage.
Already a customer and need aftercare?
For an existing project, use the support contact and channel agreed in your contract or handover, and include the project name and symptoms. For a new system takeover or added coverage, use the inquiry link on this page.
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